Refund policy

Return & Refund Policy

Thank you for shopping with us.

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange under the following conditions:

Returns

  • Items can be returned within 14 days of receiving the order.

  • Products must be unused, unwashed, and in their original condition with all tags and packaging included.

  • Any item showing signs of use, damage, or alteration may not be eligible for return.

Exchanges

  • Exchanges are allowed depending on product availability.

  • Customers may exchange items for a different size or color within the return period.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or discounted items

  • Customized or personalized products

  • Products damaged due to misuse

Refunds

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days through the original payment method whenever possible.

Shipping Costs

  • Shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

Contact Us

For any return or refund requests, please contact us at:

Email: zm55280@gmail.com

Thank you for choosing our store.